Returns/Exchanges

If you are not completely satisfied with your Duskies Eyewear purchase we will accept returns or exchanges within 14 days of receipt of your purchase. The returned eyewear must be in brand new condition with all original packaging. Any modified eyewear will not be accepted under the return/exchange policy. Items that have been damaged or misused in anyway will not be accepted for return or exchange. Returns are subject to a $19NZD restocking fee. If you are not exchanging your item you will be refunded the purchase price minus the restocking fee, using the method in which you originally paid. In the case of a return, shipping costs will not be reimbursed however we will cover the cost of shipping back to you for an exchange if within New Zealand. Exchanges for outside of New Zealand will require a $20 shipping fee to be paid by the customer. 

 

Please note only products purchased directly from www.duskies.co.nz are accepted through the return/exchange policy. If you have purchased your product from a New Zealand approved Duskies retailer please return your item to the place of purchase.

 

If you wish to return or exchange a product please submit your request to info@duskies.co.nz. Please DO NOT send any product back to Duskies HQ until return/exchange has been authorised and a reference number has been given.

 

For any other questions on the return/exchange policy please feel free to get in touch at info@duskies.co.nz or admin@duskies.co.nz

Please Note: Any products purchased through our online store using a discount code are not subject to an exchange.   


Stay connected - Subscribe to our newsletter

* indicates required