If you are not completely satisfied with your Duskies purchase we will accept returns or exchanges within 7 days of receipt of your purchase.
The returned product must be in a brand new condition with all original packaging. Any modified item will not be accepted under the return / exchange policy. Items that have been damaged or misused in anyway will not be accepted for a return or an exchange.
Returns are subject to a $19 NZD restocking fee. If you are not exchanging your item you will be refunded the purchase price minus the restocking fee, using the method in which you originally paid. In the case of a return, shipping costs will not be reimbursed.
If you are exchanging the item we will cover the cost of shipping back to you if you are in New Zealand. Exchanges for outside of New Zealand will require an additional shipping fee to be paid by the customer.
Please note only products purchased directly from www.duskies.co.nz are accepted through the return / exchange policy. If you have purchased your product from a New Zealand approved Duskies retailer please return your item to the place of purchase.
If you wish to return or exchange a product please submit your request to email@example.com with return or exchange in the subject line of your email. Please DO NOT send any product back to Duskies HQ until a return / exchange has been authorised and a reference number has been given.
For any other questions on the return / exchange policy please feel free to get in touch at firstname.lastname@example.org.
Please Note: Any products purchased through our online store using a discount code are not subject to an exchange or a return.